Terms of Service

1. Agreement to Terms

By booking or staying at Appartamento del Palio ("Property," "we," "us," or "our"), you ("Guest," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not book or use our services.

Our property is located at 35 Via Angelo Brofferio, 14100 Asti, Italy, and is operated by Silvia and Ana as vacation rental hosts.

2. Booking and Reservations

2.1 Booking Process

• Bookings can be made through our website, Airbnb, Booking.com, or direct contact
• All bookings are subject to availability and confirmation
• You must be at least 18 years old to make a booking
• Accurate information must be provided for all guests

2.2 Payment Terms

• Payment is required according to the booking platform's terms or our direct booking policy
• For direct bookings: 50% deposit required to secure reservation, with balance due 7 days before arrival
• All prices include applicable taxes unless otherwise stated
• Additional fees may apply for extra services or property damages

2.3 Confirmation

Your booking is confirmed when you receive written confirmation from us via email. Check-in instructions will be provided 24-48 hours before your scheduled arrival.

3. Cancellation Policy

3.1 Guest Cancellations

• More than 30 days before check-in: Full refund minus processing fees
• 15-30 days before check-in: 50% refund of total amount
• Less than 15 days before check-in: No refund
• Early departure: No refund for unused nights

Note: Bookings made through third-party platforms (Airbnb, Booking.com) are subject to their respective cancellation policies.

3.2 Host Cancellations

In the unlikely event we must cancel your booking, we will provide full refund and assist in finding alternative accommodation when possible. We are not liable for additional costs incurred due to our cancellation.

4. Check-in and Check-out

4.1 Check-in

• Time: 3:00 PM - 10:00 PM
• Process: Self check-in with detailed instructions provided
• Late arrival: Must be arranged in advance; additional fees may apply
• ID Required: Valid government-issued photo ID for all guests

4.2 Check-out

• Time: 10:00 AM - 10:30 AM
• Process: Leave keys as instructed, lock the apartment
• Late checkout: Subject to availability; additional fees may apply

5. Guest Responsibilities and Rules

5.1 Occupancy

• Maximum occupancy: 4 guests
• Only registered guests are permitted to stay overnight
• Day visitors must be approved in advance
• Subletting or assignment of the reservation is prohibited

5.2 Property Rules

• No smoking anywhere on the property
• No pets allowed
• No parties or events
• Quiet hours: 9:00 PM - 8:00 AM
• No illegal activities or drug use

5.3 Care of Property

• Treat the property with respect and care
• Report any damages or issues immediately
• Use all appliances and amenities responsibly
• Keep the apartment reasonably clean and tidy
• Do not move or rearrange furniture without permission

6. Damages and Additional Charges

6.1 Security Deposit

A refundable security deposit may be required for certain bookings. The deposit will be returned within 7 days after checkout, minus any deductions for damages, excessive cleaning, or violations of house rules.

6.2 Damage Policy

• Guests are responsible for any damage beyond normal wear and tear
• Normal wear and tear from reasonable use is expected and not charged
• Smoking violations incur a minimum €200 fee plus professional cleaning costs
• Damage costs will be deducted from security deposit or charged separately

6.3 Additional Services and Fees

• Extra cleaning: €30-50
• Lost key replacement: €50
• Late checkout: €25
• Luggage storage: €10 per day

7. Liability and Insurance

7.1 Limitation of Liability

The Property and its operators are not liable for any personal injury, accident, illness, death, loss, or damage to personal property that occurs during your stay, except in cases of gross negligence. Our liability is limited to the total amount paid for your reservation.

7.2 Guest Insurance

We strongly recommend that guests obtain comprehensive travel insurance to cover trip cancellation, medical emergencies, and personal property protection.

7.3 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or other force majeure events.

8. Privacy and Data Protection

Personal information collected during booking and your stay is processed in accordance with GDPR regulations and our Privacy Policy. We respect your privacy and will only use your information for legitimate business purposes.

9. Dispute Resolution

In case of disputes, we encourage direct communication first. If necessary, disputes will be resolved through mediation, and if that fails, through the appropriate legal channels. These Terms are governed by Italian law, and any legal proceedings will be subject to the jurisdiction of Asti, Italy.

10. Modifications

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the modified terms.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

12. Contact Information

For questions about these Terms of Service or any issues during your stay, please contact us: