Privacy Policy

1. Introduction

Appartamento del Palio ("we," "our," or "us") operates the website delpalio.com and provides vacation rental services in Asti, Italy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking inquiry or reservation
• Contact us through our contact form or email
• Subscribe to our newsletter
• Create an account on our website
• Leave reviews or feedback

This information may include:

• Full name and contact information (email, phone number)
• Postal address and billing information
• Travel dates and guest information
• Payment information (processed securely by third-party providers)
• Special requests or preferences for your stay
• Communication history with our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Booking Management: Processing reservations, managing check-in/check-out, and providing customer support
• Communication: Responding to inquiries, sending booking confirmations, and providing travel information
• Service Improvement: Analyzing website usage to improve our services and user experience
• Marketing: Sending promotional emails about our property and local events (with your consent)
• Legal Compliance: Meeting legal obligations including tax reporting and guest registration under our Italian tourism license IT005005C2VRVVGAUN
• Safety and Security: Protecting our property and ensuring guest safety

4. Information Sharing

We may share your information with:

4.1 Service Providers

• Booking Platforms: Airbnb, Booking.com, and other platforms where our property is listed
• Payment Processors: Secure payment gateways for processing transactions
• Email Services: For sending booking confirmations and communications
• Analytics Services: Google Analytics for website performance analysis

4.2 Legal Requirements

We may disclose your information when required by law, including:

• Italian tourism authorities for guest registration
• Tax authorities for revenue reporting
• Law enforcement if legally required
• Emergency services if necessary for guest safety

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations (typically 5 years for tax records)
• Resolve disputes and enforce our agreements

After this period, we will securely delete or anonymize your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Ensure website security and functionality

You can manage your cookie preferences through our cookie consent banner or your browser settings.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing your data
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information
• Staff training on data protection

9. International Data Transfers

Your information may be transferred to and processed in countries other than Italy, including the United States (for services like email and analytics). We ensure appropriate safeguards are in place for such transfers in accordance with GDPR requirements.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: